FAQ's

1. What is TRENDORA?

TRENDORA is your trusted online destination for stylish, high-quality products across categories like home improvement, health & wellness, kitchen essentials, and more. We carefully curate our products to offer you practical, trending, and affordable solutions for everyday living.

2. Where do you ship?

Currently, we ship within the United States only. We do not ship internationally or to P.O. Box addresses. A physical address and signature upon delivery are required.

3. How long does shipping take?

Shipping times vary by product. Most in-stock items ship within 2–5 business days. Special/custom orders may take longer. Once shipped, you'll receive an email with a tracking number.

4. What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Shop Pay, and Apple Pay for your convenience.

5. Can I return or exchange a product?

Yes. Online purchases are eligible for exchange or store credit if returned in saleable condition within 15 days of delivery. The item must include the original invoice, packaging, and any included certificates or gifts. For full return details, visit our Return Policy.

6. What items are non-returnable?

The following items cannot be returned:

Custom or special orders
Resized or engraved items
Items showing wear, damage, or alterations
Products returned without original packaging/invoice

7. How do I contact customer service?

We’re happy to help! Please visit our Contact Us page or email us at support@vibinest.com. We aim to respond within 24–48 business hours.

8. Do you offer order cancellations?

You may cancel or modify your order before it is processed or shipped. Contact us immediately at support@vibinest.com. Once an order has been processed or shipped, it cannot be canceled.

9. Do you offer gift packaging or custom messages?

Yes, some items may qualify for gift wrapping or personalized notes. This option will be available at checkout, if applicable.

10. Are your products authentic and high quality?

Absolutely. We take pride in offering only genuine, high-quality products sourced from verified suppliers and manufacturers. We do not sell replicas or low-grade imitations.

11. Will I be charged sales tax?

Applicable sales tax is calculated during checkout based on your shipping address and local tax laws.

12. Is my personal and payment information secure?

Yes. We use SSL encryption and partner with trusted payment gateways to ensure your data and transaction are secure. For more details, please read our Privacy Policy.

Need more help? Visit our Help Center or email us directly.
We're here to assist you every step of the way.