Terms of Service

Last updated: October 27, 2025

Vibinest operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Vibinest is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services – to process orders, manage your account, enable shipping, handle returns, and create a customized shopping experience.
  • Marketing and Advertising – to send promotional emails, texts, postal mail, or show targeted ads based on your activity.
  • Security and Fraud Prevention – to authenticate accounts, detect fraud, and keep your shopping secure.
  • Communicating with You – to provide customer support and maintain our business relationship with you.
  • Legal Reasons – to comply with law, respond to valid requests, and enforce policies.

How We Disclose Personal Information

We may disclose your personal information in certain circumstances:

  • With Shopify, vendors, and service providers (IT, payment processing, shipping, etc.).
  • With business and marketing partners for advertising.
  • When you direct or consent to disclosure (e.g., shipping, social media logins).
  • With affiliates or within our corporate group.
  • In connection with business transactions, legal obligations, or enforcement.

Relationship with Shopify

The Services are hosted by Shopify, which processes your personal information to operate and improve the Services. Shopify may use data from your interactions with Vibinest, other merchants, and Shopify itself. For more, see the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

We may link to third-party platforms. Their policies and practices apply, not ours.

Children's Data

The Services are not intended for children. We do not knowingly collect data from individuals under the age of majority.

Security and Retention

We use safeguards but cannot guarantee "perfect security." Data is retained as long as needed for your account, services, legal, or business needs.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right of Portability
  • Right to Opt-Out of Sale/Sharing
  • Managing Communication Preferences

You may exercise these rights via our Services or by contacting us at support@vibinest.com.

Complaints

If you have complaints, please contact us at support@vibinest.com.

International Transfers

We may transfer and process personal information outside your country of residence. If data is transferred from the EEA or UK, we rely on legal mechanisms like Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated "Last updated" date.

Contact

If you have questions about this Privacy Policy or our practices, or wish to exercise your rights, please contact us at:

📧 support@vibinest.com

✅ All mentions of  Vibinest
✅ Email updated to support@vibinest.com